FeedbackCapture how people feel, the moment they feel it.RequestsLive help alerts, routed to the right person in seconds.ChecklistsDaily routines, run the same way at every location.MessagingThe right message to the right team. From HQ to the floor.EngagementRecognize great work the moment it happens.InsightsTrends, comparisons, and clear next steps.
WearableA quiet buzz, one tap, the right response.Feedback DevicesOne tap on the way past. You know instantly.
RetailEvery store running like your best one.Restaurants & CateringSame standard, every shift, every kitchen.Travel & HospitalityEvery guest heard. Every request handled.HealthcareEvery patient concern caught. Every round confirmed.WorkplaceEvery floor running smoothly.TransportEvery journey accounted for.Higher EducationEvery student heard. Every campus covered.
About YumpOur mission, our team, and why we build for the frontline.CareersJoin a team building technology that reaches people on the floor.ClimateHardware designed for longevity. Hosted by providers investing in renewables.ContactQuestions, demos, or just want to talk. We’re here.
Book a demo

Feedback Terminals

One tap.
You know instantly.

Smiley terminals that catch what customers, employees, patients, passengers and students feel. Right when they feel it.

Book a demo See the terminals
20x
more feedback
1 min
to install
120+
countries

LIVE · 12,408 responses today

A woman presses the happy smiley on a Yump feedback tablet, with two smiley button terminals below

Why it matters

Most people don’t tell you what’s wrong. They just leave. A terminal on the way out catches the reaction in a second, and Yump gets it to the person who can act.

Used by

1,000+ leading brands in 120+ countries.

Airlines, hospitals, universities, retailers and offices collect feedback with the same terminals.

Customer logos including Virgin Atlantic, NHS, University of Cambridge, ICA, Siemens, BMW, Lufthansa, Microsoft, Sony, Scandic, Lidl and Deloitte

The line-up

Three formats. One feedback flow.

From a single smiley question to a full touch screen. There is a terminal for every spot where the experience happens.

CompactPod Small feedback terminal

Pod Small

One smiley or multiple-choice question, on a desk or a wall.

Questions
One
Input
Touch buttons
Power
Battery
Network
Global 2G/3G/4G
Mounting
Table and wall, included
Sign holder
A6 / Postcard, included
Get a quote for Pod Small →
TouchlessPod Large feedback terminal

Pod Large

The same one-question flow, with buttons that react without a touch.

Questions
One
Input
Touchless buttons
Power
Battery
Network
Global 2G/3G/4G
Mounting
Wall or floor stand, included
Sign holder
A4 / Letter, included
Get a quote for Pod Large →
Many questionsTab feedback terminal

Tab

A touch screen for longer flows: smiley, multiple choice and free text.

Questions
Several
Input
Touch screen
Power
Power cord
Network
Global 2G/3G/4G
Mounting
Wall or floor stand, included
Sign holder
A4 / Letter, included
Get a quote for Tab →

Why terminals work

No app. No login. No form.

Just a reaction, given in a second, right where the experience happens. That is why people actually answer.

Response rate

Get 20x more feedback.

Surveys reach 1 to 2%. Terminals reach 30% or more, because answering takes less than a second.

20x

Touchless

No touch needed.

People are careful with public surfaces. With touchless buttons, nobody has to touch a thing.

A hand above touchless smiley buttons on a feedback terminal

Branding

Built to match your brand and your floor.

Your colors, images and words. Robust build, many sizes and mounts, and every language you need.

Feedback terminals branded for a bike shop

Global

Live in 1 minute. Anywhere.

Built-in 2G/3G/4G, worldwide shipping and support.

120+

countries, 1,000+ brands

See it live

The moment it dips, the right person already knows.

Every response lands in Yump the instant someone answers. A low score goes straight to the person on duty, not into a report someone opens tomorrow.

Happy score today, hour by hour

All locations
Low score at the checkoutSeabrook · 13:00 to 14:00 · 64%Sent to the shift lead · handled in 6 min
Low score in the restroomsTipoca City · 16:00 to 17:00 · 69%Sent to cleaning · handled in 7 min

Per weekday

avg 81%
84678285817986

Tuesday runs 14 pts below average

Per hour

avg 79%
8685696784856885

12–14 and 16–17 run up to 12 pts below average

Per location

avg 78%
  • Metropolis locationMetropolis86%
  • Tipoca City locationTipoca City82%
  • Seabrook locationSeabrook66%

Seabrook 12 pts below average

More channels

Terminals are one channel. Yump takes them all.

Whenever you need feedback from more places, it lands in the same Yump flow as your terminals.

  • Feedback terminals
  • QR codes
  • SMS
  • Email
  • Website widgets
  • In-app widgets
  • Desktop widgets
  • Self-checkout screens
  • Google Reviews
  • Trustpilot

Add-on to Yump

The real magic is where the feedback lands.

Every response goes straight into Yump. Start simple, then mix and match the Skills you need. Up and running in minutes, from one location to thousands.

Feedback

Hear what people think, on every channel

Terminals, QR codes, SMS, web and online reviews, gathered in one place. The right person gets told, and you see patterns across locations.

Insights

Know what to focus on today

One summary across feedback, routines, requests and engagement. Alerts when something shifts, and the one thing worth acting on first.

Requests

Get help where it's needed, in seconds

Visitors, staff and machines raise a request. It reaches a colleague's wrist or phone, gets handled with one tap, and closes with proof of who and how fast.

Checklists

Every routine, done the same way everywhere

Opening prep, safety checks and audits are set up once and run in all your locations. Each step is confirmed with proof, and you see where routines slip.

Messaging

The right message to the right team

Reach all your locations, one region or one role. Conversations stay tied to the work they're about, and everything is searchable later.

Engagement

Make great work visible

Leaderboards on the numbers that matter, recognition the moment it's earned, and wins shared across all your locations.

See the terminals up close.

Book a demo and see them in action, set up for your sites and your numbers.

Book a demoContact us