Commercial
Account Executive / Customer Success Manager, EMEA
Remote, EMEA (UK focus) · Full-time
About the role
We are looking for a driven commercial professional to grow Yump across key EMEA markets, with a particular focus on the UK. Yump helps retail and service businesses improve customer and employee experience through real-time, actionable insight.
This is a blended role: roughly half new business and half nurturing and growing existing accounts. You will manage a portfolio of around 80 accounts, qualify inbound leads, and close deals while keeping an eye on long-term account growth.
What you will do
- Manage and grow a portfolio of around 80 accounts
- Qualify and handle inbound leads every month
- Close deals while building strategic, long-term account value
- Balance roughly 50% new business with existing customer success
- Work with a diverse set of clients across EMEA
What you bring
- 3+ years in sales and customer success or business development
- Strong knowledge of the UK market and business culture
- Experience in or close to the retail segment
- The ability to balance customer growth with new acquisition
- Strong organization, prioritization, and strategic business sense
- Confident, persuasive communication and a talent for building trust
- Fluent written and spoken English
What we offer
- A role with real impact, autonomy, and global reach
- A fast-paced environment focused on relationships and results
- A growing company backed by more than a decade of market experience
- The support of a team that invests heavily in customer success
Sound like you?
Tell us a bit about yourself and why this role fits. No long cover letter needed.