Travel & Hospitality
Your guests are telling you everything.
You’re just not hearing it.
Yump helps you catch what’s going wrong while the guest is still here, fix it before the next one arrives, and get every team aligned.
Every room should be ready by check-in. “Should” is doing a lot of work.
A room that wasn’t ready on time. A request that got lost between shifts. A complaint the front desk never passed on. None of it makes the daily ops meeting. All of it shapes your next review.
The question isn’t whether it’s happening. It’s what it’s costing you.
See what it’s costing you.
Move the sliders to see what those signals are worth, at your scale, in your numbers.
Your operation
Potential yearly recovery
$0
per year
Every guest gets your best shift.
Meet Yump, the teammate on every shift at every property. It notices, nudges, and gets the right person moving, without you having to check.
Here’s what changes.
Nothing goes unnoticed
Review sites, in-stay surveys, front desk notebooks. The complaint checked out before anyone heard it.
Every guest reaction, every room issue, every missed request, in one place the moment it happens. And instead of reading about it in next month’s review, someone is already fixing it during the stay.
Reach the right person
Walkie-talkies. Personal phones. Notes left on shift change. Radio calls across departments.
A lightweight wearable on every team member. One vibration. One tap. The right person knows in seconds.
Know what matters right now
A schedule and a checklist, written yesterday. Today didn’t read either.
Yump reprioritizes as the day unfolds. When something happens, the most urgent task moves to the top and reaches the right person. An early check-in beats the room on the schedule.
Skills
What Yump does across your properties
Start with one Skill. Add more when you’re ready.
Hear what guests think, on every channel
Terminals, QR codes, SMS, web and online reviews, gathered in one place. The right person gets told, and you see patterns across properties.
Know what to focus on today
One summary across feedback, routines, requests and engagement. Alerts when something shifts, and the one thing worth acting on first.
Get help where it's needed, in seconds
Guests, staff and machines raise a request. It reaches a colleague's wrist or phone, gets handled with one tap, and closes with proof of who and how fast.
Every routine, done the same way everywhere
Opening prep, safety checks and audits are set up once and run in all your properties. Each step is confirmed with proof, and you see where routines slip.
The right message to the right team
Reach all your properties, one region or one role. Conversations stay tied to the work they're about, and everything is searchable later.
Make great work visible
Leaderboards on the numbers that matter, recognition the moment it's earned, and wins shared across all your properties.
From the front desk to the C-suite. One connected chain.
Whatever role you’re in, Yump simplifies your day. You know who needs to be in the loop. Just invite them in.
Every stay, like the one guests write home about.
When routines are followed, problems are caught early, and good people stay longer, those few unhappy guest stays per day start disappearing. And the revenue they represent stays in your business.
