Catch every reaction.
Feedback from every channel, online and on-site, gathered in one place and routed to the person who can act on it.
Hear it when it happens
Yump pulls feedback from terminals, online reviews, in-app responses, QR codes, and self-checkout screens into one place, the second it’s shared.
Instant SMS
A text goes out after the moment that matters. One reply, and you have the reaction.
Instant Email
A short survey lands in their inbox. You get more detail than a tap, and they respond when it suits them.
On-site Feedback Terminals
A screen at the exit, the break room, or the counter. One tap on the way past. You know how they felt before the moment is gone.
In-app Widgets
A feedback prompt inside your own app. They respond without leaving what they were doing.
Website Widgets
A small prompt pops up while they’re browsing your site. They respond before they close the tab.
Desktop Widgets
A quick prompt appears during the workday. They respond without switching tools.
Self-checkout Screens
After they pay, one question appears on the screen. They tap before they grab their receipt.
Google Reviews
Every Google Review your business gets is pulled into Yump automatically. You see public reviews and on-site feedback in the same place.
Trustpilot
Your Trustpilot reviews show up alongside everything else. One view instead of checking two places.
QR Code
Print a QR code on a receipt, a poster, or a break room wall. They scan it, tap a rating, and you have it.
Something else? We connect it.
Have a touchpoint we don’t list? Yump plugs into your own systems and tools through our API, so feedback flows in from anywhere.
How it works
Engage. Manage. Analyze.
From interactive conversations to real-time analytics.
Smart, dynamic, branded conversations
Not another boring survey. Quick interactions that feel like part of the experience, not an interruption, so more people respond, and the data gets sharper site by site.
Seamlessly integrate for a holistic view
Easily connect Yump with your existing loyalty, HR, or BI platforms, enriching your ecosystem with valuable experience data.
Spot patterns across locations
Yump shows recurring issues, trends, and improvement opportunities across every location, side by side, over time. Stop guessing which sites are slipping and why. See the shape of the problem before it becomes the headline.
In their words
What customers say about Yump.
Works with the other Skills
Each Skill works on its own. Together they hand work to each other.
The right message to the right team
Reach all your locations, one region or one role. Conversations stay tied to the work they're about, and everything is searchable later.
Know what to focus on today
One summary across feedback, routines, requests and engagement. Alerts when something shifts, and the one thing worth acting on first.
Get help where it's needed, in seconds
Customers, staff and machines raise a request. It reaches a colleague's wrist or phone, gets handled with one tap, and closes with proof of who and how fast.
Make great work visible
Leaderboards on the numbers that matter, recognition the moment it's earned, and wins shared across all your locations.
Every routine, done the same way everywhere
Opening prep, safety checks and audits are set up once and run in all your locations. Each step is confirmed with proof, and you see where routines slip.
Ready to see feedback in action?
20 minutes. Your touchpoints, your locations, your customers.